What is HR’s Role in a High-Performance Culture?

 

Michael Esau

HR Value Advisory EMEA

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Operating within a forever changing and fast paced context full of disruption and challenges, the role of HR has become more relevant and important than ever. Whether it be the perennial challenge of having the right people in the right place with the right skills, the rise of compliance, the changing preferences of the workforce, the relevance of HR has never been higher. Organisations today need to become as agile as a start-up. They are faced with disruption every single day, loyalty isn’t what it once was, so having “a finger on the pulse” to ensure the organisation is in a position to execute has become a challenge that HR has to be at the forefront of.

In simple terms HR today must become a rigorous facilitator of change and a disruptor within the organisation. However, that doesn’t mean it is all about innovation and new ways of working, it is also about reminding an organisation that executing the basic fundamentals can also result in great success.

 
 
 

Every organisation has a strategy that needs to be executed. The collective skills, talents and brilliance of every element of the workforce needs to be leveraged to help the organisation execute and ultimately succeed with their strategic goals. This is where HR needs to bring its design capability, its ability to understand the nuances of human beings and reimagine an experience with simplified processes that ultimately bring collective “clarity” in terms of what people need to do (goals/objectives) and “standards” in terms of how well people are executing against those goals – infusing leaders with the confidence and capability to deliver meaningful, relevant and frequent feedback to ensure that everyone is clear on performance impact and has the ability to take corrective action if they are not. Leaders have a fundamental role to play in creating the climate and conditions for their team members to perform at their very best every day irrespective of their role.

 

Every human being requires a number of things to happen on a daily basis to enable them to feel engaged, motivated, valued and fulfilled. All employees seek meaning and purpose in their work and getting recognition for their efforts is still one of the most important pre-requisites for job seekers. A thank you does indeed go a long way.

As James March (MIT) commented “Neither success nor change requires dramatic action. The conventional routine activities that produce most organisational change require ordinary people to do ordinary things in a competent way” – executing the basic fundamentals brilliantly every day results in the “needle being moved” for employees and organisations.

Driving Performance through a close HR-Finance Partnership

To succeed in the experience economy, today's organisations need a high-performing workforce to drive innovation and growth. Read this Harvard Business Review Analytic Services briefing paper to understand why a close HR-Finance partnership are crucial to accomplish this.

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