Feature

Lornette Pemberton, HR Director, National Portrait Gallery

Looking back at your time with the National Portrait Gallery, what are you most proud of?

I have been at the National Portrait Gallery for two and a half years and in that time, I am most proud of the development of the HR function and the HR team. We have improved our policies, processes and procedures to be much more efficient and customer focused, and through that the team have developed immensely. This has included implementing employee self-service, e-recruitment and e-learning. It has been challenging at times; trying to instigate and embed new ways of working while doing day-to-day jobs but the team and the organisation can see the benefits and HR is now seen as an enabler, helping to achieve the gallery’s objectives.

What is the most exciting project you’re working on over the next 12 months?

We will be going through a major transformational redevelopment of our building over the next few years. The Inspiring People project will result in the gallery being accessible to a wider range of audiences, both virtually and physically. This is an exciting time for the gallery and for the HR team in terms of how we support all the people aspects involved in this change.

What do you hope to achieve at the National Portrait Gallery in the future?

Continuing to develop the HR function and the way that we work to support and meet the changing and diverse needs of managers, employees and prospective employees.

What is your guiding philosophy for HR?

To remember that we are employees too and using that as a benchmark in determining whether you are providing the best possible experience for colleagues, not just in terms of what we do, but how we do it. Put the shoe on the other foot and think about whether that approach to communication and consultation would work for you. If not, then it probably isn’t working for colleagues outside of HR either.


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