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EX and CX | Why meeting staff needs should be as quick as buying shoes from Amazon
While meeting customer expectations has long been viewed as the cornerstone of business...
HR Grapevine
'Billy Bonkers' | 3 HR lessons from the shambolic Wonka experience furore
You've likely seen the recent debacle surrounding the 'Willy's Chocolate Experience'...
HR Grapevine
Pontins | Holiday company allegedly forced staff to undertake racist actions against customers
Pontins, a popular holiday resort in the UK, is facing severe backlash and accusations...
HR Grapevine
'It's illegal' | Third of customers sexually harassed by 'pest' workers illegally using personal details
A recent study conducted by the UK's Information Commissioner's Office has unveiled...
HR Grapevine
EX and CX | Why your employees are your most important customer
From a business perspective, the customer or client is the most important factor...
HR Grapevine
Health & safety | Ryanair continues flights to Rhodes - profits over people?
Despite multiple airlines cancelling flights to Rhodes amid wildfires in the region,...
HR Grapevine
Sliding into DMs | Airline worker accessed company data to send passenger 'creepy messages'
An airline worker has been disciplined for accessing company data to get a female...
HR Grapevine
Employee Experience | Why mapping your EX journey delivers and improves your CX
80% of global customers say they're unhappy with the customer service they've...
HR Grapevine
Essentials | The top 8 features to look for in a Performance Management System
When tasked with finding the right performance management system for their business,...
HR Grapevine
Change | 3 trends you must follow to transform employee engagement in 2021
Having an engaged workforce is much more than simply a 'nice to have.'
HR Grapevine
EXCLUSIVE | Interview with Greggs' Head of People
Earlier this year, Greggs hit headlines for giving its staff a slice of a £7m bonus....
HR Grapevine
Perspective of HR | Are you a smooth HR operator?
Ricoh UK are have highlighted how technology is improving their employee...
HR Grapevine
How to | HR's guide to driving better customer experience
The business world is in dire straits with major corporations closing daily; is CX...
HR Grapevine
Instagram | Amanda Holden's FURIOUS post gets employee axed
The employee dealing with Holden's complaint about a muddled up order was 'let go'...
HR Grapevine
Client Insight | Five steps to a world class Brand Culture
The best brands in the world all have one thing in common - they live and breathe...
HR Grapevine
Behind the HRD | Behind the HR Director: Addison Lee
Well, I have only been here for about 18 months so I guess I still count as being...
HR Grapevine
Redefining the customer experience
How a leading airline is embracing the digital 'new normal' and reinventing itself...
HR Grapevine
Behind the HRD | Behind the HR Director: Pizza Hut Restaurants
Kathryn Austin, HR and Marketing Director, Pizza Hut Restaurants tell us...
HR Grapevine
Rant&Rave CEO: Happy workers are key to experience
'If you look after your staff, they'll look after your customers,' said one famous...
HR Grapevine
This employee's selfless act has a lesson for all of us
A Southwest Airlines employee became a passenger's 'light in the darkness'......
HR Grapevine
