Pontins | Holiday company allegedly forced staff to undertake racist actions against customers

Pontins, a popular holiday resort in the UK, is facing severe backlash and accusations of overt racism after revelations surfaced regarding its alleged discriminatory practices towards Irish Travellers.

An investigation by the Equality and Human Rights Commission (EHRC) exposed shocking instances of race discrimination, including the creation of a blacklist containing common Irish surnames labelled as "undesirable guests."

The EHRC's findings revealed that Pontins staff were instructed to decline or cancel bookings made under these names, with call centre employees even being directed to listen for Irish accents to identify potential Traveller guests and subsequently deny their bookings.

Additionally, a banned guest list was discovered, containing individuals suspected of being Irish Travellers and their acquaintances.