Instagram | Amanda Holden's FURIOUS post gets employee axed

For employees working in a customer-facing role, their job is to solve problems, develop strong relationships with clients and customers, understand the requirements of consumers and, ultimately, do their best to keep the customer happy.

To achieve this, many organisations pump a lot of time, money and resources into training teams on how to properly liaise with customers and handle complaints.

Yet, Britain’s Got Talent judge Amanda Holden was “so cross” at a tiling firm’s customer service that she shared a raging Instagram post which led to an employee being axed – The Express reported.

The celebrity judge claimed that Appleby Tiles had delivered the wrong tiles to her by accident. Despite this, Holden claimed she was still told she had to cover the cost of the incorrect order, though they would refund her the shipping price.