Instagram | Amanda Holden's FURIOUS post gets employee axed

Amanda Holden's FURIOUS post gets employee axed

For employees working in a customer-facing role, their job is to solve problems, develop strong relationships with clients and customers, understand the requirements of consumers and, ultimately, do their best to keep the customer happy.

To achieve this, many organisations pump a lot of time, money and resources into training teams on how to properly liaise with customers and handle complaints.

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