Instagram | Amanda Holden's FURIOUS post gets employee axed

Amanda Holden's FURIOUS post gets employee axed

For employees working in a customer-facing role, their job is to solve problems, develop strong relationships with clients and customers, understand the requirements of consumers and, ultimately, do their best to keep the customer happy.

To achieve this, many organisations pump a lot of time, money and resources into training teams on how to properly liaise with customers and handle complaints.

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Comments (3)

  • Tom
    6 days ago
    She didn't expect special treatment but will "big up" ant other tiling company who can help her out, just smacks of asking for special treatment in return for free publicity
  • Michele
    6 days ago
    I've found, as a customer , companies are not giving great customer services training, but rather they are setting ridiculous targets for the customer services teams to respond to as many conplaints/queries as they can in a certain time. Leaving customers frustrated - as in the case of Amanda Holden's case - and not certain of where else to turn to complain further. Too much emphasis on "quantity" and not "quality" is being driven by a lot of companies.
  • Common Sense
    Common Sense
    6 days ago
    I hope that Appleby Tiles went through a proper process and thorough investigation rather than knee jerk to the tantrums of a celebrity before letting 'Jack' go. AH allegedly didn't ask for 'special treatment' but is happy to publically name and shame and use her status to get her own way rather than try and resolve this with the Company. Over reacting to negative publicity or a ranting letter to a CEO can mean good people, who make mistakes, are lost. Much better to objectively review the circumstances and if appropriate addressing development needs.

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