This employee's selfless act has a lesson for all of us

A Southwest Airlines employee became a passenger’s ‘light in the darkness’ when she personally delivered delayed luggage to the customer's home in the middle of the night.

Passenger Stacy Hurt, who had just flown into Pennsylvania from Nashville, was worried when her luggage hadn’t arrived, as it contained medicine to help her deal with the side effects of chemotherapy.

She called Southwest Airlines’ customer service line and spoke to Sarah Rowan, an agent at Pittsburgh International Airport, who explained that the bags were loaded on a previous flight that was rerouted and cancelled, meaning that the items could arrive later that night, or the next day. 

Hurt who was diagnosed with stage four colon cancer, was concerned as not only did the bag contain medication, but also items emotionally close to Hurt, such as a rosary and a lucky t-shirt which she used to keep comfortable during treatment.