Since the pandemic took hold, we have been speaking to Glint customers across industries to understand commonalities in how successful organisations are supporting their people today. We’ve been analysing those observations alongside the millions of pieces of COVID-19-related employee feedback we’re collecting each month.
On average, across our customers, employees report high levels of confidence that their teams are taking the right precautions to minimise the pandemic’s impact (91% favourable). What’s more, according to a recent Glint survey of 2,610 LinkedIn members, about one-third (34%) of employees are reporting they both feel more engaged in their work, and have more opportunity to learn new skills now than they did just one month ago.
So what are the most successful organisations doing to earn such high scores? They start with the basics by ensuring top-down policies, processes, resources, and norms are centered around their people’s well-being and success. We call this being “people-centric,” and this pandemic is giving organisations the opportunity to demonstrate people-centricity in a big way. Here’s what it looks like in practice:
Clear and consistently enforced policies protecting workers, and a culture that encourages the right behaviours.
Support to boost people’s resilience, such as: empathy and concern from leaders; flexible work arrangements; mental health services; resources on relevant topics like remote work and well-being; and opportunities to connect and maintain a sense of belonging.
Frequent communication about what’s happening and why (over and over again in multiple channels); seeking feedback from their people; and taking action—or explaining why a different one is being taken.
So how do we help people bring their best selves to work and do their best work, when so much of this seems out of our control? We have to take a multi-threaded approach. Read more about our three level approach here.
Placing your people at the center of attention during this challenging time has both short and long-term payback. By valuing employee needs now and helping them through the present challenges, you encourage them to persevere and empower them to be successful. You are also instilling a tremendous sense of gratitude that will help them stay connected to the organization and motivated to help it succeed.
Visit our COVID-19 resource center for more information on how to navigate this challenging time.
Hear from Steven Buck, Glint's Head of People Science, EMEA, who will be discussing all of these topics within our session here.