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Business Acumen
Change
Culture & Behaviour
Employee Experience
Equality, Diversity & Inclusion
Learning & Development
Organisational Development & Design
People Analytics
Resourcing
Reward, Salary & Payroll
Talent Management
Technology & People
Wellbeing
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News
Opinions
In-Depth
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More from EG
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UK
United States
customer
26 Feb
DE&I
Uniform U-turn |
Currys 'discontinues' Palestinian flags from staff badges after customer complaints
Currys said it will explore 'alternative ways' to show language signals and remains...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
12 Sep
Employee Exp
EX and CX |
Why meeting staff needs should be as quick as buying shoes from Amazon
While meeting customer expectations has long been viewed as the cornerstone of business...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
13 Jun
Resourcing
From flatpack to flexibility |
How IKEA stopped its staff from quitting and solved its turnover crisis
IKEA revealed how it stopped its workforce from leaving the company during a period...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
9 Oct
Reward & Salary
Hospitality |
New tip allocation legislation: explained
Hospitality businesses now need to watch out when it comes to tip allocation. If...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
25 Aug
Business Acumen
'It's illegal' |
Third of customers sexually harassed by 'pest' workers illegally using personal details
A recent study conducted by the UK's Information Commissioner's Office has unveiled...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
28 Mar
OD & Design
Leader Interview |
Discussing collaboration with Phil Neal, Vice President, Industries at Salesforce
Customer centricity is central to what we've done and what we will continue to do....
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
8 Feb
OD & Design
Leader Interview |
Discussing customer centricity with Adam Jones
I'm Adam Jones, Strategist at Pointnext Technology Services. We are an edge to cloud...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
27 Sep
Coronavirus
Employee care |
Looking after your people the Wagamama way - Covid-19's impact on employee wellbeing
Covid-19 certainly hit the UK leisure and hospitality sector hard. From the first...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
24 Sep
Learning & Dev
HSBC |
Branch staff learning Welsh - here's how this can help HR
The banking giant HSBC UK has rolled out an initiative to help its branch staff in...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
3 Mar
Culture & Behaviour
Scheduling Management |
3 ways poor scheduling is harming your business...and what to do about it
Times are tough right now across all sectors. Yet, an exclusive international new...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
2 Sep
HR Leadership
Virgin Media |
How can HR engage staff on sustainability
Over the past few years, Katie Buchanan, Head of Sustainability at Virgin Media,...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
3:05
3 Aug
Resourcing
Video Feature |
How to improve your employer brand
A negative employer brand can tarnish a company, preventing it from attracting new...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
23 Jul
Culture & Behaviour
Culture |
HRD reveals why company purpose is so important
The HR Director at pet food brand Lily's Kitchen exclusively told HR Grapevine...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
13 Mar
Culture & Behaviour
Engagement |
HR: Tools for boosting the employee experience
HR leaders across multiple sectors are already investing time and effort into improving...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
24 Feb
Change
Ryanair woes |
Can negative comments affect your brand?
Ryanair boss Michael O'Leary has faced criticism after he made comments suggesting...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
20 Dec
Culture & Behaviour
Conduct |
Starbucks employee QUITS using explicit song
Rather than contacting HR and arranging an exit interview, one employee sang to his...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
31 Oct
Culture & Behaviour
Culture |
Staff created ghoulish group chat to vent about customers
TSA employees allegedly used the Facebook group to abuse customers using vulgar...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
24 Sep
Reward & Salary
Job losses |
What will happen to the staff at Thomas Cook?
In the wake of yesterday's news, many Thomas Cook employees are unsure about...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
9 Jul
Change
Leadership |
No, the customer isn't always right...
When you work in a customer-facing industry, it's always...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
14 Nov
OD & Design
John Lewis, Cloetta and Lyreco choose Workday
Human capital management systems providers are getting...
HR Grapevine
HR Grapevine
|
Executive Grapevine International Ltd
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