Leader Interview | Discussing collaboration with Phil Neal, Vice President, Industries at Salesforce

How important is customer centricity to Salesforce.

Customer centricity is central to what we've done and what we will continue to do. Putting the customer at the heart of all our interactions, our solutions and our products ensures that we can service our customers' needs today and in the future. In an ever changing world, customer requirements are continuously evolving. By understanding them and putting them at the heart of everything that we do, we can continue to provide the best possible service.

What are the foundations of customer success?

It all starts with data, understanding the data and providing the tools, systems and business processes, to put that data in the hands of individuals. This enables them to take the right actions, at the right point of time, to best support the customer and the customer's customer. It just drives better outcomes for everybody.