Culture | Staff created ghoulish group chat to vent about customers

Staff created ghoulish group chat to vent about customers

Employees sharing stories from their working day with their colleagues or confiding in them on workplace issues is a regular part of many people’s day.

But when it comes to venting about a business’ customers, HR would need to consider taking a look at the organisation’s culture and why employees are choosing to blast customers in the first place.

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