Culture | Staff created ghoulish group chat to vent about customers

Employees sharing stories from their working day with their colleagues or confiding in them on workplace issues is a regular part of many people’s day.

But when it comes to venting about a business’ customers, HR would need to consider taking a look at the organisation’s culture and why employees are choosing to blast customers in the first place.

This is something the Transportation Security Administration (TSA) recently uncovered. It has been reported that TSA employees created a private Facebook group where they have vented about passengers using racist, vulgar and homophobic language - the Daily Mail reported.

Read more from us

Explicit | Execs sacked over 'laddy' WhatsApp chat sue for £300k

Additionally, reporting revealed the existence of the Facebook page titled TSA Breakroom where 18,000 employees are members.