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Reskilling required | Fortune 500 firms will predominantly use AI chatbots for customer service, says Gartner
The rise of chatbots and AI-driven customer service is set to reshape how Fortune 500 companies handle...
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Time-saving tech | 'A super-smart coworker at your fingertips': Citigroup rolls out AI productivity tools for staff
"These tools will help to simplify work and increase productivity,” Citigroup's Head of Technology...
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'Responsible' innovation | US Patent Office bans staff from using gen-AI tools like ChatGPT for day-to-day work
Paul Fucito, a press secretary for the USPTO, clarified that employees are now able to use some generative-AI...
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Automated rejections | Employers increasingly turning to AI to handle recruitment process
A growing number of employers are planning to use artificial intelligence (AI) to screen, interview,...
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Work-life balance | Zoom CEO predicts AI will lead to four-day work-week 'very soon'
Zoom CEO Eric Yuan, has predicted that the four-day working week will become standard within the next...
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Revealed | How the White House is tackling America's cybersecurity skills gap
Companies have struggled to find deep talent pools amid rapidly growing demand for cyber talent, particularly...
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Artificial bosses | Google pioneers AI leadership meetings, but staff aren't happy
Offering a tantalising glimpse of a future without meetings with your boss, Google has implemented an...
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‘Continue to upskill’ | Amazon Cloud CEO warns developers: AI could replace your coding work within 2 years
Matt Garman, CEO of Amazon Web Services (AWS), has advised his software engineers to upskill and learn...
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Wellbeing boost? | IKEA says it is "elevating the co-worker experience" with AI-powered drones
“Integrating 24/7 operational drones into IKEA warehouses is not only a great step in inventory management...
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‘Torture’ | Dell lays off 12,500 employees to become “leaner” in shift toward AI
Dell is laying off approximately 12,500 employees as it plans to become leaner and modernize its sales...
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NesGPT | Nestlé says its GenAI tool saves employees 45 minutes a week
More than 7,000 North American employees have used the tool in the past three months alone, generating...
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‘Digital employees’ | HR org Lattice scraps plans to give AI agents worker equivalency after industry backlash
HR tech company Lattice announced last week it made “AI history” by becoming the first platform to...
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“A concerning picture” | Working with AI makes employees lonely & less healthy, study finds
Multiple studies showed those who worked with AI reported “greater feelings of loneliness,” with...
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'This does a better job' | Morgan Stanley hopes its new AI assistant will save its wealth advisors thousands of hours of labor
McMillan described the bank's AI work as “a grand experiment in productivity,” adding that it would...
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PwC survey | Great Resignation greater than ever in 2024 amid GenAI rollout & rising workloads
28% of those surveyed by PwC said they were “very or extremely likely” to move from their current...
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AI replacing workers? | McDonald's halts the use of AI chatbot in drive-thrus
The move may cool the jets of the fast-food industry, which has been eager to replace workers by introducing...
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'30% at risk' | IMF has sobering message about AI devastation on the jobs market
At the AI for Good Global Summit, Gita Gopinath, the IMF's First Deputy Managing Director, delivered...
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Fear of whistleblowing | OpenAI, Google DeepMind employees warn of a culture of retaliation in open letter
“Broad confidentiality agreements block us from voicing our concerns, except to the very companies...
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“Necessary” adjustment | Microsoft announces up to 1,500 layoffs, leaked memo blames 'AI wave'
A separate report from Business Insider on Monday revealed a leaked memo that showed Jason Zander, leader...
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Productivity vs inequality | IMF warns of impending 'AI tsunami' impacting the global labor market
In a stark warning, International Monetary Fund Managing Director, Dr. Kristalina Georgieva, has cautioned...
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