Equip your managers | How to help line managers handle sensitive issues

By Tracey Ward, Head of Business Development & Marketing at Generali UK Employee Benefits

The ‘always on’ culture was evident pre-pandemic and remote working has only served to accelerate the issue.

This, combined with the fact that wellbeing is now front and centre in organisations (a good thing, mind you!) has meant that it’s not unusual for people managers to be handling a multitude of sensitive employee issues, sometimes even leading to late night calls and texts, says Ryan Miele, a qualified counsellor who heads up the frontline counselling teams for LifeWorks in the UK and Ireland.

Equipping your managers in terms of work life balance, self-care and how to have sensitive conversations is paramount and that’s where a Manager Consultation Service – a little-known aspect of EAPs and sometimes provided at no extra cost with Group Income Protection – is really valuable.