Human touch | How does employee listening create business impact?

If the last few years have taught us anything, it’s that employment now means much more than an exchange of labour for money. Human experiences make the difference between sustainable, productive businesses and those fraught with stress, burnout and high turnover.

Measuring and optimising employee experience (EX) delivers benefits right across an organisation, especially when you can combine past and present EX data to predict and adapt your business strategy.

Our latest EX Trends show how to use this information to your advantage.

Engagement

High employee engagement links to performance, customer satisfaction, employee retention and innovation. By consistently measuring the level of engagement in your organisation, you’ll be able to pinpoint when and why it changes, and take steps to build it further.

Values are increasingly in the spotlight when it comes to driving engagement. Employees who feel that their organisation embodies their values are 27% more likely to have higher engagement scores than their colleagues, and 23% more likely to stay with the business for over three years.