Why reliability is becoming the most valuable employee benefit

Liudmila Glasunova, CHRO at SOFTSWISS, takes to the CHRO Soapbox to outline how employers can build an EVP rooted in reliability...
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Liudmila Glasunova, CHRO at SOFTSWISS
Liudmila Glasunova, CHRO at SOFTSWISS

For a long time, the employer value proposition was easy to picture: attractive offices, wellness allowances, flexible benefits, team events, and increasingly creative workplace perks.

These things still matter. They can improve day-to-day working life and signal that an employer is prepared to invest in its people. But, in my experience, they are no longer where the conversation begins.

The questions employees ask now are more fundamental: What happens here when things get difficult? Can I rely on this company? Can I trust them?

In the technology sector in particular, these questions have become especially important. Talent has lived through rapid hiring cycles, restructures, changing remote-work policies, economic uncertainty and, more recently, the growing impact of AI on job design.

The scale of that uncertainty is evident in recent US labor-market data. Challenger, Gray & Christmas reported 123,653 announced technology job cuts in the first five months of 2026, up 66% year-on-year. AI is most often cited as the key reason for layoffs, with 87,714 announced cuts across different sectors over the same period. Given this environment, people are looking more closely at their potential employers and the promises they make.

The main differentiator is not the quality of the office coffee, but something more fundamental – whether leadership remains steady and trustworthy if circumstances change and the going gets tough.

When candidates assess a potential employer today, they increasingly look beyond salary, benefits, and brand visibility

Liudmila Glasunova | CHRO, SOFTSWISS

Uncertainty changes priorities

Employees do not expect organisations to eliminate uncertainty. In fast-moving industries, that would be unrealistic. What they do expect is for uncertainty to be handled honestly and competently.

When candidates assess a potential employer today, they increasingly look beyond salary, benefits, and brand visibility. They want to know whether the business has a clear direction, whether leaders communicate consistently, whether career progression is real, and whether difficult decisions are made fairly.

People have seen companies make ambitious promises during periods of growth, only to reverse course when market conditions shift. They have seen values promoted externally but ignored internally when pressure increases. They have watched organisational decisions communicated late, vaguely, or not at all. As a result, employees have learned to distinguish between an attractive proposition and a reliable one. A generous benefits package can improve the employee experience. It cannot compensate for an unclear strategy, inconsistent leadership, or a culture in which people do not know where they stand.

This is also being shaped by the generation now entering the workforce. Younger employees are assessing rewards through a more immediate financial lens. Broader economic uncertainty has made predictable income more tangible than benefits whose value may feel distant or difficult to calculate.

Recent research suggests that Gen Z and millennials are increasingly prioritising financial stability, sustainable workloads, and realistic pathways for progress over performative promises of rapid advancement.

For employers, this means making rewards, or the complete package, easier to understand. Employees need to see not only the headline value of a package, but also what it means for their financial security, future opportunities, and ability to plan their lives.

Reliability and ambition often go hand-in-hand

Technology businesses celebrate disruption and speed, and rightly so.

But reliability is not the opposite of reinvention. The organisations that manage change well do so with clarity, discipline, and basic respect for the people living through it. They explain their reasoning, they are honest about what they do not yet know, and they do not overpromise.

What this creates, at its best, is enough consistency for employees to focus on their work rather than constantly trying to decode the organisation around them. Trust is built through repeated experience. In practice, employees pay attention to a fairly small set of things.

Leaders who are visible, direct, and willing to address difficult topics without dressing them up tend to generate more confidence than polished messaging that arrives too late. People do not expect executives to have all the answers. What they want is honesty about what is known and what is not, and a credible commitment to keep them informed. The most trusted leaders are generally the ones whose words match what employees observe happening around them.

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