Improving the digital employee experience

Ivan Harding

Chief Executive Officer

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The rapid shift to remote working in 2020 put a significant strain on businesses that had long neglected their digital employee experience. To support employees in a hybrid world, having the right HR services in place is core to this relationship. Throughout the pandemic, some organisations successfully built on a foundation of a strong, digital employee experience strategy, all while putting the employee first. However, many others were faced with a complete overhaul of the way they had ‘already worked’, focusing on surviving rather than thriving.

Despite this need for better employee experiences, research has shown that disengaged employees are still costing the UK economy £70 billion every year. Our own findings have revealed that only 27% of organisations offer consumer-grade HR services, contributing to this issue. We know that for many employees, the digital experience is the only connection they currently have to their colleagues and wider organisation. It’s therefore crucial that businesses ensure their HR platform is agile, engaging and simple to use, and provides employees with the same consumer-grade experience they would traditionally enjoy outside of work.

With the great office return and a shift to hybrid working in play, now is the time to invest in digital HR platforms to keep employees engaged, motivated and updated no matter when or where they are working.

Agile HR Services

With a new generation of digital native employees about to enter the workforce, HR leaders must ensure all HR services are mobile-friendly. This is especially important as only 58% of companies have some or all of their HR services available on mobile devices. During the UK’s tiered lockdown system, this was a particular battle for HR leaders, as measures were changing daily. Those with agile HR technology systems in place were able to distribute critical information across multiple devices, reaching all employees no matter where they were.

Having a no-code workforce experience layer also gives an added layer of control. For HR departments, this means that, in times of crises as we have recently experienced, they can be agile, react in the moment and communicate different information to different employees without needing to go via IT or expensive coders. No-code is reducing the time to value and putting department heads in the driver's seat so that they can build and evolve the technology they envisioned for their team. In turn, employees are on the receiving end of the information they need to continue working effectively, without interruption.

The workforce experience layer that makes digital HR simple