Employee experience | How to achieve complete listening in your organisation

For most employers, the baseline for employee experience (EX) is the annual employee survey. It’s been a HR staple for decades. Today it is just one part of a whole landscape of EX techniques that come together to create a complete listening program. 

So how do businesses reach that ultimate point? Here’s a roadmap for your journey to complete listening, with tips and ideas from the experts. 

1. Understand your goals, and get buy-in for them

What do you want employee listening to do for you? Improve engagement, increase retention, boost productivity, or all these things and more? Setting goals, and then crystallising them with KPIs specific to your organisation, is an essential first step. 

With the benefits identified and your expectations set, you’re in a strong position to  secure buy-in. The initiative needs to be embraced at C-suite level if it’s going to gain traction. Fortunately, the relationship between EX and positive outcomes is very well-documented. There are plenty of stats and success stories available to help you make the business case.