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Gill Mahon, Chief People and Places Officer, Totalmobile discusses how the business is shaping leaders to be authentic through listening, creating ‘moments that matter’ and leading with meaningful action not pace.
What does a good leader look like at Totalmobile in 2025?
At Totalmobile, leadership isn’t about job titles or having all the answers. A good leader in 2025 needs to prioritise people. This involves setting clear expectations and trusting individuals to execute while providing support. At Totalmobile, we have an extremely talented population who thrive on having the freedom to find creative solutions and make empowered decisions. That's why we foster such a progressive culture and have people who want to stay and flourish here.
Gill Mahon
Chief People and Places Officer, Totalmobile
The real story isn’t about the leader; it’s about the tone and environment they set, which enables people to do fulfilling work that directly impacts business results.
Autonomy is key too. We expect our leaders to take ownership of decisions and welcome that level of responsibility. But collaboration is equally important. We work cross-functionally, and we need leaders who can navigate complexity and build strong relationships across teams.
We focus on what we call “moments that matter,” those key points in an employee’s journey, like onboarding, promotion, or returning from leave. We want those moments to feel human, not transactional
Empathy is vital. You have to understand other people’s challenges, their context, and what’s motivating them. If you can’t connect with people, you’re not going to lead them effectively.
So yes, it’s all about courage, collaboration, listening, empathy, and ultimately, a people-first mindset.
