On Tuesday 27th April, Ceridian and HR Grapevine hosted a joint virtual meetup called Employee Engagement and the new Employee Experience in order to discuss how challenges catalysed by the pandemic were forcing organisations to reimagine their engagement tack and how they structured the employee experience.
Chaired by Daniel Cave, Head of Content at HR Grapevine, alongside Wendy Muirhead, Vice President at Ceridian and Bob Rehill, Founder & CEO at Bob Rehill Associate Network, the session kicked off by quizzing the HR leaders in attendance about where their biggest pandemic-sparked, or roadmap-back-to-a-future normal, engagement issue was.
Many were in agreement that within figuring out how to ensure that the future of work – whether it was more likely to be perma remote, hybrid or back-to-office – was engaging and operationally sound, HR also needed to ensure that the meta aspects of work (socialising, culture, connection) were front and centre of thinking.
As expected, there were a wide range of thoughts on how to do this – ranging from transforming legacy office space into a destination for collaborative work to setting up work calls that weren’t based around transactions – however most seemed to agree that technology had a central role to play in this, even if work did eventually move back to a central space.
There was some suggestion that technology would underwrite new engagement strategies – which included ensuring that employee’s home environments were also set up for effective work in the long term. Others thought that a lesson learned from the pandemic – i.e. the quick and effective rollout of new tech solutions – would be perfect for a future of work which would require rapid response on an uncertain landscape.
Others thought important ways that technology could be used to help boost engagement was to use it to help measure employee sentiments at given moments, deliver clearer and quicker communications and ensure that teams felt together, if they were apart. This, most felt, was important in helping to foster trust, a key facet of organisational life that was at risk if not actively thought about.
It seemed that many sectors were also facing the same challenges. Worries from all HR leaders touched on whether new modes of engaging employees would be inclusive or not, would take into account a variety of living situations – from suited to work to unsuited – and whether sensitive work tasks could even be carried out in a hybrid world. All were also interested in ensuring that work ‘remained human’ and wasn’t merely about carrying out tasks in silo.
It was a vibrant discussion that truly highlighted how much change is still likely to come over the next few months and why this moment carries a lot of risk. It was why the practitioners present were keen to discuss why it was important to consider engagement and experience of work as a key lens to analyse any strategic business decision made.
To find out more about this topic, and many more areas of discussion, join the Ceridian Summit, taking place on Tuesday, May 18th, 2021. To register click the button below.