UK 
United States
Recent research suggests the retail industry is a step ahead of other sectors regarding employee recognition and development - shop staff are more likely to stay in their jobs and recommend a retail position to friends than those in other roles. Here’s a look at what the sector is doing right, and how its success can be replicated:
1. It values its workers
While recent strikes in other sectors have highlighted employee dissatisfaction, Quinyx’s own research from its latest ‘State of the Frontline Workforce’ (SOFW) report found that UK retail staff increasingly feel valued by their bosses – two thirds (64%) believe their work is appreciated, up from 57% in 2022.
Only half of employees (53%) in logistics-focused roles – including shipping, distribution, transport and warehousing - feel the same, while 60% of hospitality workers consider themselves valued while on the job.
There are of course lots of ways that employees can feel valued; recognition might take the form of regular ‘shout-outs’ via email or company newsletter, or quarterly workplace awards.
Making employees feel that their opinions, as well as their work contributions, are valued is also key. Concerningly, our SOFW research found that, across all sectors, around one in seven workers (16%) say their employer offers no opportunity to provide feedback on how they're feeling at work and issues that are affecting them.
