HR lessons from United Airlines' PR disaster

HR lessons from United Airlines' PR disaster

The United Airlines debacle has landed the airline in hot water after a video emerged of a passenger being forcibly dragged off a flight as it was "too full".

In an internal email to staff, United Airlines’ CEO Oscar Munoz, initially defended employees' conduct, saying the passenger in question had been "disruptive and belligerent" and praising staff for going "above and beyond".

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