Our decades of research and experience working with leaders has revealed one constant truth: leadership is hard. It always has been. We may not stop to think about it much, but we expect a lot from leaders, every moment of every day.
Of course, high-quality leaders at every level remain critical, as more and more leadership moments occur among employees. This is especially true among those without
managerial responsibilities.
Everyone needs to lead
Our traditional emphasis on hierarchy makes sense when the system is rules-based, and information and direction comes from the manager. Today though, most employees – especially ‘knowledge workers’ – must exercise a high degree of judgement as they encounter novel situations in their everyday work. They have to collaborate effectively in teams, not just to get work done, but to reinvent how work happens.
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