“The way we share feedback at work has radically changed in the last 15-20 years. Everyone and everything is accessible via the touch of a button and there are more options than ever when it comes to choosing the digital tools to support your business, particularly when it comes to engagement.
To cut through the white noise and get directly to employees, we need to interact and engage with them on a regular basis. It shouldn’t feel like a chore either. Being open about the process and acting quickly to address any issues is what ultimately builds greater trust among your people.”
“High speed connectivity,digital convergence and the Internet of Things are just some of the ways technology can help drive stronger employee engagement. Technology has an exciting role to play in boosting productivity and paving the way for a more engaged and responsive workforce.
At Vodafone, we have a clear focus on blending the best of technology with the best of our people; and have adopted a ‘digital-first’ agenda across the business. This has included reskilling front-line workers to become conversational analysts and launching mentoring programmes for employees interested in a digital career such as the digital skills programme Code Ready.”
“The type of tech that engages people is the thing that makes their lives easier at key moments. It might be the app that allows you to swap shifts with your colleagues at a moment's notice or to immediately locate an empty office for that private call. Simple stuff, but powerful. Social media tools are also becoming more popular in the workplace, with messenger-style helping teams build relationships, collaborate and learn from one another in the process. Yet let’s not forget that engagement is highest in those who are led brilliantly. The ‘human touch’ will be more important in a digital future.”