Top tips for helping employees keep anger at bay

By Colin Hawes, Head of Group Income Protection Claims and Medical Underwriting at Generali Employee Benefits UK

Everyone has to talk to, or work with, angry people at some point: from your boss to peers and subordinates. These interactions can be challenging. And as the overwhelming nature of today’s ‘always on’ culture shows no sign of abating, it’s a problem that’s likely to grow.

At breaking point

Deloitte first highlighted this issue in 2014 when it published the results of its Global Human Capital Trends Survey. Citing background research, which found that ‘people check their mobile devices up to 150 times every day,’ the report found that interruptions and involvement in constant and multiple communication flows (‘hyper-connectivity’) are minimising employees’ ability to absorb and process information.