Lessons from this hotel giant's unique 'Pyramid Programme'

Lessons from this hotel giant's unique 'Pyramid Programme'

Martin MacPhail, Director of Human Resources at Redefine|BDL Hotels (RBH), the UK’s leading independent hotel management company, reveals to HR Grapevine how they are embracing mentoring through their ‘Pyramid Programme’ which helps to upskill, and retain talent within the business.

This programme inspires heads of departments to grow into deputy hotel general managers, and mentoring is one of the core elements of this upskilling process, MacPhail says. “Each ‘Pyramider’ is paired with a mentor for the duration of the programme, and beyond – all of whom are experienced general managers who are fully briefed on how to act as an effective mentor."

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