Sticks & stones: Why HR needs to watch their words

As the saying goes: “Sticks and stones may break my bones, but words will never hurt me.”

Tania Coke, Senior Mediation Consultant at Consensio, confesses to HR Grapevine: “I would like to be able to put my hand to my heart and say that words have never hurt me. But it would be dishonest. Words have power. They affect the way people think, feel and act.”