Caught in the crossfire: Why are managers neglected during change?

Potentially faced with directives from above, uncertainty from below and disruption to their own personal circumstances, managers can be hugely impacted by organisational change. However, the importance of providing them with the support they need to navigate these periods is all too often overlooked.

A diverse and demanding role

Managers in an organisation undergoing change have a pivotal role to play, as they are required to simultaneously help the business, their team and themselves navigate change successfully.

Without managers, change could not happen, yet leading change is often cited as one of the most challenging elements of their role. Indeed, during periods of change, the manager may well have to operate successfully in a plethora of diverse and demanding roles. They can be an agent for change, a communicator, a knowledge facilitator, a guide, an expert, a coach, a friend and many, many others as circumstances dictate.