Benefits - an investment you can't afford to overlook

Customer satisfaction. The end goal in the customer experience journey, agreed on by both business leaders and employees. However, one of the key factors to reach this very important goal is sometimes forgotten – a happy and committed workforce.

Flexible hours, vacation days, health insurance – what exactly contributes to overall employee satisfaction? Employee Happiness Index is Benify’s second annual study of 20,000 employees and HR leaders across all industries, globally. During the survey, we gauged employee satisfaction against a whole range of workplace factors including benefits, rewards, employer communication, pension, personal finances and more. The resulting data sets new benchmarks for today’s employers looking to increase traction, save costs and raise business performance.

Incentive for productivity

Our findings show a clear correlation between the quality (and quantity) of the benefits on offer and employee satisfaction. Employees offered twenty or more benefits are up to 17% more satisfied than those who are offered fewer than ten. These happy employees are also productive employees. The data reveals a clear correlation between benefit satisfaction and workplace engagement. Workplaces with low benefit satisfaction are likely to suffer from poor engagement. Likewise, workplaces with high satisfaction are likely to experience corresponding levels of high engagement.