Adam Mason

Executive Vice President, Global


Spotlight on the employee experience: Finding the perfect fit


Adam Mason

Executive Vice President, Global


Adam Mason

Executive Vice President, Global

Finding the right organisational fit is an emerging priority when it comes to global employee expectations.

Fitting in with employees’ lifestyles and aligning their chosen organisation with their personal values is of increasing importance to global workers according to the findings in our latest report. In fact, flexibility has become the key driver for many employees looking to strike a balance between their working life and wellbeing. Employees now want to mix up their options in terms of remote, hybrid and on-site working and being able to choose which best suits their personal situations is becoming critical. This isn’t simply with regards to carrying out their everyday operational tasks, instead, it’s now more focused on how the job ‘fits’ their lives too.


Show them you care

Another top priority for the respondents in our study was the role that an employer plays in supporting wellbeing outside working hours. The figures show that 79% of employees report that this holistic employee experience is more important to them than it was 12 months ago, and this figure rises to 83% among employees in Singapore and India. Globally, over half (53%) of people rate their flexibility to work where and how they choose as excellent, and 42% state that it is good.

Encouragingly, most employees are at least reasonably satisfied with the level of experience their employer provides. In fact, 32% of respondents rated their overall employee experience as excellent, 47% describe it as good, and only 5% report that it is poor.

It's all about the tech

Access to high-quality technology remains a priority across the board – likely due to the increase in remote and hybrid working and the need for a coherent and cohesive system to ensure people can carry out their jobs effectively. In the study, 32% of employees describe their access to high-quality technology as excellent, with 47% rating it as good. The study also found that the view of tech and its importance varies greatly between geographies, with employees in the US and India more enthusiastic about the technology they use and the level of flexibility they have at work than their counterparts in Singapore and the UK.

More than anything else, employees view flexibility as the critical factor in improving benefits. This means employers giving people more choice in the benefits they choose and access to more services and products that will support their lives outside of work.

Employees have firm ideas about how employers could improve the experience they provide to people at work and the top of the wishlist is tightly packed. Significantly, these opinions are relatively consistent across all four markets included in the study.


The employee experience wishlist

In addition to the desire for flexibility, alignment with personal needs and wants, and a cohesive tech experience, there were a number of other items that make the employee wishlist:

  • Employers should facilitate a stronger sense of belonging and community (cited by 83% as helping to improve employee experience)
  • Better support from line managers (84%)
  • Delivering more regular and engaging communications (84%)
  • Offer a benefits provision that aligns with what is important to them (31%)


An unmissable manifesto on the need for reward leaders to evolve to meet current and future employee needs

Download the report