UK 
United States
HR are considered to lack business-focus
HR is often accused of not being strategic enough, with many considering people-related activities as being ‘soft and fluffy’ rather than ‘tough’ and business-focused. By building an HR Balanced Scorecard, HR and L&D Professionals can demonstrate the worth of ‘people stuff’ in relation to business outcomes.
How HR can become more strategic
The first stage in adapting this popular tool developed by Kaplan and Norton in the 1900s would be to develop an HR Business Strategy; which we cover in an earlier blog. Once a strategy has been developed, in building an HR Balanced Scorecard we need to consider the right metrics for our business.
