Excellence in L&D | How Imperial London Hotels built a winning talent pipeline

At a time when the hospitality sector faces massive financial burdens wrought by surging utility bills, inflation, rising NI contributions, higher minimum wage requirements, and steep business rates increases, Imperial London Hotels has been recognised as one of the UK's best workplaces for development, wellbeing, and women, ranking fifty-second, fifty-second, and sixty-eight among large businesses respectively.

HR Grapevine spoke with Bonita Bailey, Head of People Development at Imperial London Hotels (ILH), about the ongoing efforts made across the business to standardise and elevate its team development, train and organise its workforce ahead of hotel re-openings, and face head on the challenges of building a robust development pipeline.

Closing the gap

The GPTW Development Trust Index is the overarching methodology by which Great Place To Work assesses 10 specific statements within its broader Trust Index employee survey.

Importantly, it checks whether the employee experience is consistent across age, tenure, job level, gender, and working pattern.