‘Candidate concierges’ | Is AI really changing the role of recruiters?

It’s no secret that artificial intelligence has changed the face of recruitment – perhaps more so than any other stage of the talent lifecycle.

On the surface, much is promised: Agents and bots that can assist with everything from market intelligence and interview scheduling to skills matching and candidate scoring. Time saved, admin slashed, and new capabilities unlocked. What’s not to love?

But for plenty of recruitment teams and talent leaders HR Grapevine has met with, the reality is somewhat different.

True, AI tools may have delivered some instant wins, taking burdensome work away from already burned-out hiring teams; however, surging candidate volume (driven partly by, you guessed it, their own use of AI), complex processes, and missed opportunities for engagement with top applicants mean return on investment can be limited.