Fries & flexibility | Hospitality: getting your employee experience right in a unique industry

There are no two ways about it, people management in the hospitality sector is incredibly unique. Turnover is high, retention is low, and it’s one of the only sectors where the profiles of its customers are unbelievably diverse – with their primary needs being to rest, eat, drink, or have fun.

Most hospitality staff are temporary workers, who do a short stint within the company before going off to university or doing something else. This by itself poses challenges for employers, who must attempt to understand how to accept the reality of this situation whilst simultaneously making it difficult for staff to say goodbye.