UK 
United States
James Timpson is a business leader that many look to as an example of exemplary leadership. As CEO of the Timpson Group, a family-owned firm with heritage going back to 1865.
The group own a plethora of high street staples across over 2,000 stores, including Timpson, Max Spielmann, Johnsons Cleaners, Snappy Snaps, Jeeves of Belgravia, The Watch Lab and Flock Inns.
Timpson himself has been an outspoken advocate of progressive leadership, believing strongly in what he calls ‘upside-down management’.
His unconventional management style prioritises employee happiness and wellbeing over traditional metrics and data. Whilst those interested in his full ethos on leadership may want to pick up a copy of his new book, titled The Happy Index: Lessons in Upside-Down Management, his actions and previous insight is enough to glean some important lessons.
