Keep calm and carry on? | As Wilko faces administration, here's how to address staff and managers' concerns

High Street retailer Wilko has filed for administration, with news reports charting the possible store closures and job losses. Behind the headlines are a whole host of staff who will still be donning uniform and heading into work, heads full of worry and questions. Helping them through a period of turmoil like this is a tricky time for managers, too.

It's thought that 12,000 jobs across 400 stores are at risk - and for many, that will mean a lot of questions. 

Those managers will also be wondering what the future holds - but having to answer countless questions as well as navigate the behaviour of staff who are distracted by their concerns and ever-changing news reports.

Wilko is by no means the only firm facing such huge changes post-pandemic. While many people will have felt dismay at the idea of the company and its stores closing, it's less surprising when we consider the changes to the UK high street and online shopping, particularly post-pandemic.