Keep calm and carry on? | As Wilko faces administration, here's how to address staff and managers' concerns

High Street retailer Wilko has filed for administration, with news reports charting the possible store closures and job losses. Behind the headlines are a whole host of staff who will still be donning uniform and heading into work, heads full of worry and questions. Helping them through a period of turmoil like this is a tricky time for managers, too.

It's thought that 12,000 jobs across 400 stores are at risk - and for many, that will mean a lot of questions.