Client poaching | Here's how you stop an ex-employee from stealing your customers

As an employer, you always run the risk of talented employees taking some of your clients or customers when they move to another firm.

Sometimes it can even feel personal, especially if you had a good relationship with that staff member, and particularly if they’ve jumped ship to a competitor.

But the reality is that many clients continue to work with an organisation because they enjoy working with specific people, and not because they necessarily only enjoy working with your firm as an entire entity, meaning they are likely to follow that worker wherever they go.

This has come to light in a recent case where UK firm Hine Solicitors Limited (HSL) had its application for an interim injunction to prevent a former worker from ‘enticing’ away clients denied by the High Court.