Ricoh exclusive | People Director reveals why you've just got to keep talking to managers

There’s a lot of focus on managerial capability right now. With drastic changes to the world of work over the last year and a half, the role of team lead is set to evolve to a similar degree.

Managers are now expected to become the first point of contact in ensuring employees are well, a way for senior leadership to understand the culture of the company and, increasingly, as remote-first or hybrid modes of working become more commonplace, those who create the structures of work itself.

It’s all very important and led Zahira Jaser, Deputy Director of the MBA at University Sussex Business School to write in Harvard Business Review: “I have developed great respect for middle managers.

“They are the engine of the business, the cogs that make things work, the glue that keeps companies together.”