Learning programme | Are 'virtual coaching assistants' the future of L&D?

Matt Buskell, Assistant Vice President EMEA at eLearning company Skillsoft, believes the arrival of new hybrid AI chatbots are set to transform learning and development, delivering personalised just-in-time educational experiences that boost employee engagement and performance. Here, he explains to HR Grapevine their benefit... 

Many of us are familiar with using voice-activated digital assistants like Siri, Cortana, Alexa and Google Assist to accomplish quick tasks, schedule appointments or respond to messages. Many of these first-generation products, however, still lack the ability to go beyond single-threaded conversations or answer everyday questions like ‘where is the nearest petrol station’ or ‘what will be the weather like today’.