How this company united staff as 'one team with one goal'

This year, national care company Caremark embarked on significant culture change designed to bring all of its 5,400 care support workers together with head office as ‘one team with one goal’.

After finding out their carers were disengaged with the role, seeing no future or vision beyond the local offices through which they operated, David Glover, Director, decided it was time to change.

Glover, who runs the UK care franchise with a turnover of £65million, spoke to HR Grapevine about how they delivered culture change, what’s changed and how they’re measuring impact…

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