From customer service to the financial sector, new developments in AI and automation have been disruptive. In recruitment, this is no different.
A survey by Deloitte last year found that 33% of businesses are already using AI at some point in the recruitment process, and this number is set to increase.
However, a new survey by Korn Ferry shows that professionals have less trust in AI than in human recruiters.
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While nearly three quarters of those surveyed (72%) said AI should be used during the recruitment process, more than two-thirds (68%) said it wouldn’t be fair if AI alone chose who should be interviewed without the input of a human recruiter. 76% said they trust AI less than a person to guide the job search process.
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