Byron Hamburgers' People Director: 3 keys to employee engagement

Employee engagement is the Holy Grail of HR; it’s what everyone wants to achieve, but is almost impossible to guarantee.

If an entire workforce could be fully engaged, there would be no stopping that business from achieving what it sets out to achieve. And while this might seem like an unrealistic goal, every leader should still be striving for the highest levels of employee engagement.

For Byron Hamburgers this is an essential part of the business’ performance, especially given that they are all about customer service. Mike Williams, People Director at the burger chain, says: “There are so many things that can be blockers to giving amazing service that you just don’t know about.”

For example, issues such as slow maintenance within restaurants may seem trivial at a senior level but can result is disengaged employees on the frontline, and therefore a reduction in customer service.