Kelly Bol, Head of Reward at Leonard Cheshire Disability

What do you think is the key to being a successful Head of Reward?
Firstly, you have to be resilient and persevere through challenging times, and use a pragmatic approach that suits all your internal customers. Secondly, you have to talk to the staff that are providing services directly - getting their feedback, keeps you grounded. And lastly, take a step back every now and then to take in the bigger picture.