10Eighty: Taking a long term view

Our client, a FTSE quoted insurance specialist, established a shared services centre in eastern Europe which provides operational support across the group.

The outsourcing of Back Office functions necessitated the training of new personnel both in UK and Europe and, ultimately the closure of an office in the UK. The client wanted to achieve their objective within an 18-month timeline and it was important to retain UK personnel to undertake the training of staff for the new office.