The age of AI: grievance handling and Tribunal readiness

Helping HR navigate AI-assisted grievances and stay tribunal-ready

AI is changing employee relations in ways many employers weren't expecting.

Across our client base, we're seeing more grievances arrive, more polished, more detailed, and often packed with legal terminology that's irrelevant to the actual complaint.

Sometimes, before the employee has even spoken to their manager.

And the Tribunal system has very little slack left to absorb the consequences when more cases escalate. A grievance that escalates now is joining a queue that's already growing faster than it can be cleared.

HR is now working against the clock twice over, handling grievances fairly while getting underneath the polished language fast enough to find the real issue and build a process that can stand up to scrutiny.

This guide, brought to you by Michelle Hobson, HR Services Director at Moorepay, will help you get ahead of the challenge, spotting when AI may be shaping a grievance and building processes that capture the right information, so you can handle these cases defensibly.

What's inside?

• Recognising AI-shaped grievances and uncovering the issue behind the language.
• Building a process that stands up to scrutiny, from complaint through to tribunal risk.
• Free tools to support your team, including a grievance template and AI policy checklist.