Barclays workers “in the dark” and under pressure following Libor scandal

Frontline workers at Barclays bank are being left in the dark while they deal with the brunt of customer hostility.

Despite the government’s intentions to divide investment and retail banking in Britain, workers in the retail bank are the ones being affected by the current issues within Barclays’ investment banking arm, which is currently in turmoil amid the Libor scandal.

Barclays has recently received a record £290million fine for trying to manipulate inter-bank lending rates and as a result Chief Executive, Bob Diamond, and Chief Operating Officer, Jerry del Missier, have resigned. Meanwhile the bank’s current negative publicity is resulting in tougher working conditions and increased pressure for its retail banking staff.

A Personal Banker from a South Essex branch says: “We are in the dark just as much as everyone else is. The first time it came on the news is the first we heard of it. We had no idea before.