Communication | Reacting, responding and communicating to employees during COVID-19

Business isn’t business as usual right now. As you and your organisation adapt to a newly distributed workforce, an effective internal helpdesk is no longer optional—it’s a critical factor for supporting and retaining your talent.

In this webinar, you can learn how your HR team can provide advice and support to employees during COVID-19. Sarah Manning, Senior Director of HR at Zendesk EMEA will share insights, key learnings and best practices for implementing, utilising and scaling an internal helpdesk as HR teams are rapidly focused on reacting, responding and communicating to employees due to the outbreak of COVID-19.

Darren Parker from the customer success team at Zendesk will share examples of how we are supporting customers during this challenging time, as well as unveil the key findings from our research with Culture Amp that reveals clear links between collaboration, employee engagement, and customer service.

Key discussion points:

• How HR can react, respond and communicate with employees in rapidly changing times

• Best practises for implementing and scaling a HR helpdesk

• Key research findings from Zendesk and Culture Amp, connecting collaboration, engagement and customer service