Business leadership | You may be doing things right, but are you doing the right things?

Most businesses recognise the value of their reputation among their customers and stakeholders, but I’m constantly surprised at the number of business leaders who think they are doing things right, while failing to appreciate that they’re not necessarily doing the right things!

So, what are ‘the right things’?

Twenty years ago, Peter Drucker observed that ‘Management is doing things right; leadership is doing the right things.’