Strategy | Unlock AI-powered efficiency with HR shared services

More than two decades ago, organisational theorist Dave Ulrich recognised a problem: Most businesses were underusing human resources by treating it like an administrative function rather than a strategic powerhouse.

UIrich introduced the concept of HR shared services, a model that aims to boost the strategic impact of HR teams by streamlining legacy systems to drive greater agility for employees and improved cost savings for the bottom line.

An uncertain labour market, inflation and increasing pressure to cut costs have raised the stakes for HR. As a result, executives are showing renewed interest in Ulrich’s model. Let’s look at how unleashing an HR shared services strategy can transform your HR function and team.

From chaos to clarity

As Ulrich discovered, navigating HR services can be an arduous task for employees. Agents and users must grapplewith fragmented service centres and outdated systems while facing a lack of transparency throughout their processes.