Health | How a routine employee survey uncovered a chronic dental access issue (and what Operose Health did about it)

A free-text question in an internal staff survey revealed what a formal benefits review might have missed: employees at the UK's largest primary care provider couldn't get dental care. Here's how that finding led to a company-wide partnership with Toothfairy.

When Operose Health invited its 1,800+ employees to share open, free-text feedback on how the organisation could better support their wellbeing, dental care wasn't an area anyone expected to dominate the responses. But as the answers came in, one issue surfaced again and again, unprompted and in employees' own words: getting to a dentist had become nearly impossible.