Job Architecture | The Benefits of Job Transformation

Many local authorities are looking to transform how jobs are created, structured and governed. We explore the impact it can have on an organisation.

Jobs sit at the heart of delivering the changes required to support improvements in customer experience. How they are designed is critical to harnessing talent and skills across organisations and systems, ensuring inclusion, accessing talent, developing people and planning for the future.

The way jobs are currently organised and managed across many local authorities is a blocker to change. So much so, that, according to EY, “governments won’t be able to provide a 21st century citizen experience and better citizen outcomes with 20th century skills and working practices”.

Across many local authorities, the current process for creating, organising and governing jobs is manual, inefficient, inaccurate, resource-intensive and poor quality, and why the need for job transformation is so critical for delivering a 21st century service.