UK 
United States
The pandemic has highlighted the importance of technology as a means of virtualising the interactions and communication that make business work.
Nowhere is this more apparent than in HR. But what should the ultimate goal of HR technology be? According to ServiceNow’s UK&I HR director Katie Whitehouse, it should be to “replicate the experience that an organisation is looking to give its employees”.
For many HR practitioners, the reality of their experience with HR technology falls somewhat short of this aspiration. A recent ServiceNow survey of 1,500 UK workers found that only 52% were satisfied with their current HR tech tools, with a mere 46% describing the tools available to them as easy to use and enabling greater efficiency at work.
More disturbingly, the same proportion said that their current tools took valuable time out of their day, with 36% saying they did not fulfil their purpose, 29% that their tools were actively difficult to use and a damning 27% thought that they were unnecessary but senior management expected them to use the tools.
Other studies have found similar frustrations with HR tech tools. A Beezy study found that 61% of employees were not satisfied with their tools – this was because they are buggy, unreliable and didn’t integrate with other tools. 58% noted the tools hindered their productivity, while 54% said they struggled to follow workflows using software tools.
